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In the SMA Energy app, you can track the output of the solar panels.
If abnormal daily yields appear in the app, or if you can no longer see the yield history, it usually helps to uninstall and reinstall the app once.
If you did not receive an email with the login information for sunnyportal, or waited too long to complete the registration, you can have another email sent to you on sunnyportal to set a password.
Go to the sunnyportal page. At the top right, you can sign yourself in. From there, choose “forgot password.” Just follow all the steps there to reset your password.
On days when there is a lot of solar production, the voltage on the electricity grid rises. Above a certain voltage, the inverter temporarily shuts down, this is to prevent damage to your inverter or other devices. It is up to Fluvius to ensure that the voltage on the power grid remains within permissible values.
If your inverter regularly fails due to excessive voltage on the grid, you can contact Fluvius for this.
On days when there is a lot of solar production, the voltage on the electricity grid rises. Above a certain voltage, the inverter temporarily shuts down, this is to prevent damage to your inverter or other devices. It is up to Fluvius to ensure that the voltage on the power grid remains within permissible values.
If your inverter regularly fails due to excessive voltage on the grid, you can contact Fluvius for this.
Possibly the inverter can no longer transmit data, so there is no data in the emails.
If nothing has changed on your Internet, this can usually be solved by rebooting the inverter once.
You do this as follows:
In the fuse box, turn off the inverter fuse.
Then set the black rotary switch on the left side of the inverter to 0 (turn quarter turn).
5-minute wait.
Then set the black rotary switch on the inverter back to 1.
Then turn the fuse in the fuse box back on.
If you don’t remember the login information for sunnyportal.com or the SMA Energy app, you can easily set it up again yourself.
Go to the sunnyportal page. At the top right, you can sign yourself in. From there, choose “forgot password.” Just follow all the steps there to reset your password.
If your inverter was connected via WIFI and the data of your WIFI network has changed (e.g. because you have a new modem), the inverter can no longer connect.
You can use the videos below to set up the connection yourself:
In this case, it is often sufficient to restart the inverter briefly. You do this as follows:
First, in the fuse box, turn off the solar panel fuse (it is labeled “solar power”).
Then set the black rotary switch on the left side of the inverter to 0 (turn quarter turn).
Wait 5 minutes.
Then turn the black rotary switch on the inverter back to 1, and then in the fuse box turn the solar panel fuse back on.
The inverter will now start back up.
After restarting the inverter, are there still no lights burning? please contact us.
Absolutely, this is certainly possible if your inverter is equipped with a WIFI module. Most inverters have a WIFI module.
However, we always recommend wired connection of the inverter to the Internet as this is the most reliable.
The solar panel inverter is a fully automatic device. One of the many advantages to a solar installation is that it is very low maintenance and requires no attention.
When sufficient sunlight or daylight is available during the morning, the inverter will start up, the unit goes through some safety tests and then will start up and produce electricity.
When grid electricity is lost, the inverter will detect this and shut down for safety reasons. It will self-detect when electricity is again present so it can restart.
When during the evening there is not enough sunlight or daylight left, the inverter will shut itself down. The electricity you then consume comes from the grid or possibly a battery.
This can be because of several reasons. One of the most evident reasons is that, for example, you need inverter power that does not exist in a three-phase version.
Some manufacturers only produce three-phase inverters from a certain power rating.
Restarting your inverter can be useful sometimes when there is a malfunction or communication error.
It doesn’t cause any harm and is not difficult, just follow these steps.
When your inverter has a red LED on, it means something is wrong. There could be several issues. Most installations are connected via the Internet to the inverter manufacturer’s monitoring platform.
On a rainy day, it is best to wait until the weather gets better, if the malfunction is gone then your installation may have an insulation fault. If this error occurs regularly please contact Eco Technics.
If you do not immediately notice anything abnormal and the inverter fuse is on, it is best to contact Eco Technics.
Absolutely, it’s best to look in your inverter manual to find out the definition of the lights. If you don’t get your head around it, email service@ecotechnics.be and be sure to include a photo.
Did you know that with most SMA inverters, while the inverter is turned on, the green light gently goes on and off? And that the blue light displays that it is connected to the Internet?
Some inverters include a fan for cooling the inverter. You may hear it humming when the inverter is operating.
When the inverter converts electricity from the solar panels to usable electricity (DC to AC), your inverter may make a humming noise.
When the inverter starts up or goes into sleep mode, you may hear a few “clicks”. This is normal, inside the inverter is some kind of switch that opens or closes when the inverter connects to the grid.
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